3 Tips To Help Your Hotel Operate Smoothly

Hotels, especially larger establishments, are particularly hard to keep running smoothly. After all, there are so many different aspects going on at once, and usually fewer employees than you may think to keep everything from falling apart. If you are responsible for operating or managing a hotel, consider these three tips to keep operations running smoothly:

  • Be Present — The best managers are those who are present and visible. A manager who only works at the front desk from 9 a.m. to 5 p.m., Monday through Friday will never have a good idea of what is happening in the hotel. The best managers with the smoothest running hotels are those who are willing to get in the trenches. Work a night shift or a weekend shift and spend some time with the housekeepers, in the café and/or parking cars. Experiencing all aspects of the hotel, regularly, will keep you in touch with what is happening and can help you find small problems before they turn into big ones. Be a consistently good example for your entire staff. Then, when you are not there, the other employees will have a good idea of how to proceed.
  • Do not Forget to Delegate — While you want to be present, it’s imperative to let go and trust your staff with key hotel tasks. The best managers know when and how to delegate tasks. Learning how to find the right jobs for the right people is an art. It is important to know your staff and know about your hotel. Then, you will be able to determine the best times to delegate, what works and what does not. While it can be tempting to try to do everything yourself, it will only result in fatigue and frustration. Relax and feel confident that other staff members have hotel functions under control — thanks to your delegation skills.
  • Take Advantage of Technology — While the hotel business may not seem like the most high-tech industry out there, you can benefit from properly utilizing technology. This could mean using content management software for efficiency, iPads or other tablets for check-in, staying in touch with staff members by using smartphones or adding Wi-Fi throughout the property for the convenience of guests and staff. By taking advantage of technology, you will make your hotel more inviting and open yourself to new ways to stay organized, up-to-date and productive. However, be sure to never let technology take the place of good, old-fashioned customer service. While going digital is great, don’t forget to forge those personal connections and stay in touch with your customers, staff, and others.

Running a hotel may never be an easy job. However, your days can be much smoother if you and your staff stay organized and efficient, and implement the relatively simple tips listed above. In doing this, you will be prepared and ready for anything the hotel business may throw your way!

Accor focuses on women in leadership

Sixteen female leaders – identified as 12-18 months away from progressing to their first General Manager position or next senior role – have completed a specifically designed six-month development program. The program focused on developing new skills

Achieving this requires an investment in human capacity to create adaptive and resilient employees capable of taking on challenges and seeking out different strategies to achieve goals.

To succeed Hotels must build a team’s force that is change-ready and a culture where learning is valued and setbacks are viewed as opportunities to grow.

Is your Hotel ready to make a real impact in 2019? Ask me about my Social Media Marketing Frameworks for Hotels.

Are you ready for a new journey and learn how you can put your Hotels Conversation Experience Marketing on Autopilot?

FREE Facebook Group for Hotels and Hoteliers to be part of a new journey => Join our Hotel Social Media Community!

And it will help identify micro-moments and recognize pain points and values utilizing Hotel Experience Ambassadors that knows where to look for them.

I have loved with all of my heart and soul serving customers, guests, and Hoteliers. As a Hotel Experience Ambassador, I gained a new passion for being a representative and messenger delivering new profound and delightful experiences.

If your Hotel wants to implement new effective success factors then now is the time to be part of a new initiative.

When your Hotel serves your community they will reward you back with serving you.

From a Hotel and Social Media Consultant’s standpoint, the Social Media Community can offer Hotels a one-stop-shop for managing their Social Media marketing such as the community infrastructure, database, listening functionality, profile management, collaboration, content marketing and management, and of course, the analytics.

A Social Media Community will help your Hotel to grow smarter and faster when you focus on the value proposition and collaborate in effective ways.

If your Hotel need help to put it all together then make sure to let us know.

With the right team behind your Social Media efforts, it can become cost-effective and generate a new revenue stream for your Hotel.


Facebook Native Advertising will help Hotels redefine the customer experience. Take advantage of new innovative strategies that will improve your Hotels ROI.

FREE access to our Hotel Social Media Community – Get more insights and training about Facebook Native Ads for Hotels!

Our Social Media Management team has refined these processes to help Hotels. Contact us today to learn more.

Join our Free Hotel Social Media Community on Facebook for more in-depth insight.

Try something new it will magnetize your Hotel!

Be flexible and identify new ways to make guests happy.

As guest behavior and pattern continues to evolve, expectations will continue to rise. Navigating these changes can be challenging. Learn more about how we can help your Hotel.

About the author

Are Morch is the founder and owner of Are Morch – Hotel Marketing Coach. Get more from Are on Facebook | Twitter | LinkedIn | Pinterest | Instagram| Podcast