This article is part of the Hotel Digital Transformer newsletter on LinkedIn. Subscribe to my LinkedIn newsletter where I’ll share tips, ideas, and strategies to help your hotel open its digital gateways.
Value innovation places equal emphasis on value and innovation.
Value without innovation tends to focus on value creation on an incremental scale, something that improves value but is not sufficient to make your hotel stand out in the marketplace to have a good view of what your hotel is offering now. And your hotel might identify that some of these offerings are irrelevant but have never been questioned due to long-held industry standards.
Innovation without value tends to be technology-driven, market pioneering, or futuristic, often shooting beyond what employees and customers are ready to accept.
Digital transformation today represents a dramatic change in conditions and character. It is as much about people as it is about new technology.
DIGITAL TRANSFORMATION AND VALUE INNOVATION
Over the last years, we have seen exceptional growth in hotels investing in new technology. And the COVID-19 pandemic forced many hotels to make these investments sooner than anticipated and planned.
In many of these cases, the investments did not come as a result of a value innovation or a digital transformation process. These investments came more as a result of FOMO (fear of missing out) which typically creates FUD (fear, uncertainty, and doubt) within the hotel organization.
Value Innovation is the simultaneous pursuit of differentiation and low cost, creating a leap in value for employees, customers, the community, and the hotel.
Cost savings are made by eliminating and reducing the factors the hotel industry competes on.
Consumer value is lifted by raising and creating elements the industry has never offered.
DIGITAL EXPERIENCE MARKETS
Hotels need to understand that technological innovation does not guarantee success in unlocking new markets.
Technology innovation has to be seen in context with value innovation that focuses on creating a leap in value for consumers.
It’s value innovation, not technology innovation, that creates compelling new markets by offering a leap in productivity, simplicity, ease of use, convenience, fun, diversity, inclusiveness, and environmental friendliness for hotels.
Most hotels today have a laser view of customers first with a primary focus on current known markets.
Value innovation is the bridge that links technology innovations into unexplored – experience customer markets.
This means hotels should make a shift towards creating experience offers that are meaningful, make life easier, and create quantum leaps in value.
DIGITAL TRANSFORMATIONAL SPEED
Speed is an essential part of digital transformation today. Just make sure your hotel’s focus on speed is in the right context.
Digital transformational speed represents the ability of machine learning and automation to accelerate every business function, as well as enable new innovative processes that adapt and improve on their own.
It also represents a smarter focus on new tools that apply machine learning to give employees and customers the real-time insights they need to make better decisions.
But the most important aspect of digital transformational speed lies in creating a culture that focuses on exceptional employee and customer experience and change management.
Successful transformation requires dedicated investments in communication, collaboration, and community. Don’t make the mistake just because you opened the digital front doors at your hotel of assuming people will start coming back again.
ALWAYS BE INNOVATING
In Digital Transformation for Hotels, I talked about Working as a team playing as a team, and the importance of building a relationship and making friends first.
Innovation is an important component of a successful digital transformation. But as I discussed in this newsletter innovation has to be seen as part of the bigger picture.
Value innovation is far more likely to lead to the successful creation of an experience offered than technology innovation by itself.
Technology is not what will drive experience customers to hotels. It’s the value that the technology delivers that will attract experience customers.
Over to you
The hotel industry is always changing, especially during a time of crisis. Make sure to future-proof your business and continue attracting new guests by investing in these solutions.
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About Are Morch
Are Morch is a digital transformation coach helping hotels open their digital gateways, reimagine their processes and culture, and transform experiences in a fast-paced world!