Customer Service consists of the service to your consumers before, during and after a purchase.
And customer service is a series of activities designed to enhance the level of customer satisfaction, that is the feeling that a product or service has met the customer expectations.
Your Hotels customer support is a range of customer service to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, trouble shooting, maintenance, upgrading, and disposal of your product and service.
Renew your Hotel Service
Chris Brogan’s article No Enemies got me to elaborate on the perspective of where customer service is standing today.
My definition of great Hotel Service is simply that you need a servants heart to provide champion customer service.
And a servant leader is someone who is servant first, who has responsibility to be in the world, and so he contributes to the well-beeing of people and community. A servant leader looks to the needs of the people and asks himself how he can help them to solve problems and promote personal development. He places his main focus on people, because only content and motivated people are able to reach their targets and to fulfill the set expectations.
Renew your Hotel Service towards Consumer Engagement.
Why Consumer Engagement?
Consumer engagement is your brands commitment to improve the partnership between consumers and the brand. Hotels can stay engaged with their network and peers by actively seeking to understand and act on behalf of the expectations and preferences of their network and peers.
Involve your network and peers in your Consumer Engagement strategy.
How can you reward creative input from your champion advocates? Do you have Champion Of The Moment Award?
Consumer Engagement builds up on some important Hotel Principles like; Customer Relationship – Customer Care and Customer Service.
Social Networking has Awaken a Sleeping Giant
With Social Networking we have awaken a sleeping giant. It is back to the basics of how can we as Hoteliers best serve our consumers. We no longer need to be afraid of ask the consumer of their needs and wants.
Take time to ask the consumers. You will get an abundance of quality response. Make sure you provide proper follow up strategies how you have put in action some of the suggestions.
We have seen that customer support covers planning, installation, training, trouble shooting, maintenance, upgrading, and disposal of your product and service. Now we add involvement, response and engagement.
Start focus on Customer Relationships and show that you really care about your consumers needs and wants.
Champion Customer Service is a product of following these principles. These Hotel Mavens will then refer your Hotel with their network with such a passion that your reservation desk will go on overload.
Have you started Creating A Champion Hotel Experience?