If you want to create a premier customer experience then listening to your customers needs and wants is crucial.
Done right you will convert your prospects into customers, and your customers into you advocates.
And remember the basics of Social Media are built on listening – relationships – trust and providing value with your information. When follow these basics you fan freely ask your customers what their needs and wants are.
Bring your product, service or tasks out to a larger group and get their input on how this will bring additional value to the service your deliver to them.
Listening Outpost is where you utilize various tool to measure your brand through Social Media.
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