by Are Morch | Dec 27, 2022 | Customer Service
For every business to grow and be successful, it needs to have good customer service. Without it, the business might suffer from high customer churn and negative reviews. With good customer service, your business’s public image will increase through word of...
by Are Morch | May 14, 2020 | Customer Service
Just how much does customer service matter to today’s customers? For companies within the hospitality sector, great customer service has always been an evident contributor toward customer retention and encouraging future reservations. But in recent years, an excellent...
by Are Morch | Feb 19, 2020 | Customer Experience
Humans are driven by their current states seeking pleasure and avoiding pain. Instant gratification is not a new principle. There has always been an underlying need for instant gratification in a given relevant context. In the past hotels have been able to rely on...
by Are Morch | May 25, 2019 | Hotels
As a hotel operator, you are well aware of the fact that your business is only as good as your guests think it is — if they aren’t satisfied with you or the services that you provide, then, your Hotel is going to be deemed unsatisfactory. If this were to be the case,...