by Are Morch | Jun 21, 2020 | Reputation Management
Benjamin Franklin once said, “In this world, nothing is certain except death and taxes.” But, if you’re in the hotel business, you can add bad reviews to that list. No matter how clean your rooms are, how cheerful your staff is, or how many amenities you provide, you...
by Are Morch | Sep 5, 2019 | Reputation Management
The customer experience today represents a process between the customer and the hotel throughout their relationship. This process is influenced by the customer journey, key reference points where customer come in contact with the hotel, and all micro-moments offline...
