Are you intimidated and frustrated by Content Marketing today?
When it comes to Social Media which categories do you find your Hotel?
Don’t know how to post content
Don’t know what content to post
There are too many Social Media channels to keep track of
Not getting enough followers or interactions
No conversion from our content
No real impact on revenue and occupancy
Not enough resources to dedicate time on Social Media
Too many distractions and noise, and don’t know how to make our content stand out
Traditional Hotel Marketing is working just fine for us
For many Hotels, content marketing is a big challenge with Social Media. Either it is not working, or they can’t figure it out, or simply traditional Hotel Marketing is just doing fine for them.
Content marketing is more than a virtual reality believing customers just show up and fix the challenges your Hotels faces.
It requires that Hotels understand all the processes that will turn content into a revenue stream.
What if I told you that content marketing costs 62% less than traditional marketing and generate 3 times as many leads.
Content Marketing versus Traditional Marketing
Either you work with content marketing or traditional marketing the overall purpose is to influence the customers to take action.
The principles behind content marketing are to creating valuable content to educate and entertain potential customers to draw them in. It also comes in a wide variety of forms, including articles, blogs, newsletters, emails, slides, infographics, videos, podcasts, webinars, live, etc.
Traditional advertising is an interruptive form of marketing that allows Hotel marketers to reach out to customers in many different forms, including newspaper ads, magazine ads, billboards, radio ads, television ads, and direct mailings.
The biggest challenge today for many Hotels is that customers today have gained more access and better control of how and where they obtain valuable information that will help them make an educated decision.
Data and numbers over the last couple of years have shown us that the Hotel industry is extremely resilient. The US had a steady growth in Hotel room nights, and Europe has experienced unprecedented growth.
And this happened in an industry that has been slowly adapting to new trends, Social Media, new media, and technology.
It is crucial to develop an effective content marketing plan to ensure high deliverability with your online marketing efforts.
Customer Experience is the key to an amazing Hotel
As a result of technology today the majority of Hotel bookings come from mobile devices.
And this is the key Hotels need to understand. It is not so much that marketing changed, but it is the way customers make their bookings that changed. Content marketing is taking advantage of new tools and formats to present the Hotel message.
The customer now has better control of relevant alternatives during their journey to a booking decision. And the time window your Hotel has available to grab their attention is very short today.
Since the customers today are in control of their booking journey the most important aspect left for Hotels is the customer experience.
We know by 2025 that millennials will represent over 50% of travelers in the US. And by 2020 the customer experience will overtake price as the most important trigger for making an educated booking decision.
Customer experience is the most exciting opportunity for Hotels this year and the reason is simple; Hotels that focus on customer experience reduce churn and increase revenues.
Hotels brands that are willing to invest in the customer experience will see;
- Increase in willingness to become loyal customers
- Customers are willing to pay more for a better experience
Over 50% of customers will switch to other alternatives as a result of poor experiences.
Turning Content Marketing into Revenue
Just to be clear posting content in itself will not resolve or help Hotel take on the ever-growing challenges with Social Media.
And posting more content by itself will not help the customer understand your Hotels products and service or generate more bookings.
Your Hotels content need to focus on value innovation in a relevant context.
Likes, followers, connections, shares, comments, views, and clicks are noble key performance indicators that will help with the context.
But this is not the objective of your Hotels content marketing. Remember the focus is value innovation in a relevant context.
The customer today is not looking for more information about your Hotels service and product, they are more interested in learning about new ideas that will create an extraordinary experience.
This is why it is important to know your Hotels ideal customer in the right context within the right micro-moment.
Mapping your Hotels customer journey is critical today to identify the most effective ways to reach the ideal customers.
You have to understand your Hotels’ ideal customers storyline and connect the micro-moments with your content marketing strategies.
What action do you want your customers to take after they liked, followed, connected, shared, commented, viewed, or clicked on your Hotels content?
Do you provide the customer with a clear path to taking that action?
FREE access to our Hotel Social Media Community – Get insights about Social Media Marketing for Hotels!
From Content Marketing to Content Conversion
It is really important to understand that Content Marketing is part of an Inbound marketing strategy.
The real conversion should and must happen on your Hotels website!
And this is where most often see Hotels drop the ball. If you can’t convert the customer on your Hotels website, that is not a Social Media or a Content Marketing problem.
You see the fundamentals of traditional Hotel marketing will still live on, but here also you have to put it in a relevant context.
If you have an awesome Content Marketing strategy in place which a clear path to a relevant call to action in context with the customers’ needs the decision is made once they click the call to action link.
From this point, the customer wants a seamless and easy experience. This is not the time to confuse them or try upselling them.
Send them the customer to a Hotel landing page that allows them to finalize the call to action you already put a lot of effort in. Let the customer do what they want now.
Your Hotels job now is to put the focus on delivering an extraordinary experience that the customers will share with their friends, family, and community.
FREE access to our Hotel Social Media Community – Get insights about Social Media Marketing for Hotels!
Be flexible and identify new ways to make guests happy.
As guest behavior and pattern continues to evolve, expectations will continue to rise. Navigating these changes can be challenging. Learn more about how we can help your Hotel.
We are in this together!
I need to let you all know that we are in on this together. If you need to vent, talk, cry, or just have some to talk with then I am here listening. Since I am working part-time at the local Kroger, I will to the best of my ability to work it out around my schedule.
But you can reach me here:
Email: hotelblogger@aremorch.com
Also, join us at our Facebook Group – Hotel Social Media Community
We will get through this unprecedented event together! #hotelstrong #hospitalitystrong
For any specific information on COVID-19, I recommend go to CDC, WHO, AHLA, AAHOA, and HSMAI. Also, follow information from your local authorities.
NOTE
We are starting to reopen some hotels again (Yay!!!). Make sure you follow their guidelines and say THANK YOU to those that now show a unique spirit to serve, and helps us all get through this!! #hotelstrong #hospitalitystrong
About Are Morch
Hi, I am Are Morch. Your Digital Marketing Coach and Customer Experience Expert that specializes in creating effective digital customer experience offer for hotels while growing and scale customer acquisition and revenue.
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