by Are Morch | Mar 11, 2018 | Hotels
When you have a Hotel business, chances are you pretty much are very aware of the state of affairs of the things around you. As a manager, you’re aware of how logistics and operations are going to all aspects of your day-to-day affairs. Missing any one of these...
by Are Morch | Mar 4, 2018 | Hotels
I will start this article with a quote from the book “Raving Fans – A Revolutionary Approach to Customer Service” by Ken Blanchard and Sheldon Bowels. “Your customers are only satisfied because their expectations are so low and because no one...
by Are Morch | Feb 25, 2018 | Hotels
Many Hotel owners today have installed a call tracking system to follow up sales and marketing. The system allows them to trace several campaigns which attract travelers and guests to check-in the Hotel. It can also affect their integration with the customers, or the...
by Are Morch | Feb 19, 2018 | Hotels
Today the magic of the Hotel Experience is powered by the people. Hotels now are forced to look outside the box to identify a new cookie-cutter space that provides an alternative experience. The new alternatives lay in creating experience rooms that capture the...
by Are Morch | Feb 16, 2018 | Hotels
Today Social Media has become a valuable tool that will help super charging traditional Hotel Marketing. The challenge Hotels faces today is to put Social Media in a context that add new values to Hotel Marketing. Hoteliers are familiar with traditional Key...
