Best Practices Of Preparing Your Hotel Before Guests Arrive
Running a Hotel is a big commitment, especially when you want to maintain a high level of service and be rated one of the must-stay in Hotels in your area. To maintain this high level of standard you need to be prepared each day before your guests arrive to ensure everything runs smoothly from the start of the day to the end of the day.
If you need some helpful tips on how to prepare your hotel ready for guests to arrive, then here are some expert tips to help get you started.
How To Prepare Your Hotel Ready Before Guests Arrive
1. Make Sure Staff Are Prepared
Your staff members are the key element of whether or not your hotel runs smoothly and successfully. At the start of each day, it’s important to have a group meeting, if possible, and run through with your staff the different jobs they’re expected to do.
Preparing your staff and making sure they understand what needs to be done throughout the day and what is expected of them, will help to create a seamless operation between staff members when managing guests and the other important jobs for the day.
2. Double Check Rooms Have Been Cleaned
Before your next guests arrive, it’s important to double-check to see whether a room has been cleaned between the check-out and the check-in times. A room should be cleaned between each guest. It should also be inspected to make sure all toiletries, bath supplies, and other supply items have been restocked.
You’d be surprised at how many people notice the little things when they aren’t completed. Having the room spotless and refilled will go a long way to help your hotel maintain its level of quality.
3. Be Prepared For Anything
While you may not like it, complaints can occur. To make any complaints run smoothly, it’s a good idea to hire one or two people who handle this area. Having a complaints manager on hand at the hotel will help you to easily address issues quickly and more efficiently so your guests stay happy at all times.
If you find the same complaint is coming up frequently, it’s a good idea to address this area to ensure future guests don’t have to experience this problem. This will help to also show guests that you appreciate their feedback and that you do care about them.
4. Check With The Front Desk Whether Everything Is In Order
Before the day begins, your staff at the front desk must be the most prepared. This is because they’ll be dealing with new visitors regularly and you need to make sure everything is in order. These things include:
- Make sure the keys or key cards are in their right slots so a room mix-up isn’t a problem.
- Make sure they know who is booked in for the day and who is checking out to make the transition period an easy one for guests.
- Calling anyone back who may have enquired about booking with the Hotel.
- Transferring complaints to your complaint managers.
- Ensuring the cleaners know when checkout is issued.
Having the front desk prepared before guests arrive will help the check-in and check-outs run smoothly. This will also show your guests that your hotel is worth the rating it has been given.
Conclusion
Preparing your hotel for guests is all about keeping the staff members up to date and prepared for the day. Before the day begins, don’t be afraid to do a quick inspection to make sure everything is in order. By doing this you’ll find your hotel will run a lot smoother overall. So are you ready for guests to arrive?
We are in this together!
I need to let you all know that we are in on this together. If you need to vent, talk, cry, or just have someone to talk with then I am here listening. Since I am working part-time at the local Kroger, I will to the best of my ability work it out around my schedule.
But you can reach me here:
Email: hotelblogger@aremorch.com
Also, join us at our Facebook Group – Hotel Social Media Community
We will get through this unprecedented event together! #hotelstrong #hospitalitystrong
For any specific information on COVID-19, I recommend going to CDC, WHO, AHLA, AAHOA, and HSMAI. Also, follow information from your local authorities.
NOTE
We are starting to reopen some hotels again (Yay!!!). Make sure you follow their guidelines and say THANK YOU to those that now show a unique spirit to serve, and help us all get through this!! #hotelstrong #hospitalitystrong
Credit
Matt is a venue coordinator who organizes, plans, and runs large conferences, weddings, and other events at different venue locations. He works hard on delivering the best for his clients and strives to make each event a success. He works for Mercure Ballarat. He and his wife love traveling and plan to travel to Europe in the coming year.
Over to you
The hotel industry is always changing, especially during a time of crisis. Make sure to future-proof your business and continue attracting new guests by investing in these solutions.
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We are in this together!
I need to let you all know that we are in on this together. If you need to vent, talk, cry, or just have someone to talk with, I am here listening.
Where to reach me
Email: hotelblogger@aremorch.com
NEW! Subscribe to the Hotel Digital Transformer newsletter on LinkedIn!
Also, join us at our Facebook Group – Hotel Social Media Community
We will get through this unprecedented event together! #hotelstrong #hospitalitystrong
For any specific information on COVID-19, I recommend going to CDC, WHO, AHLA, AAHOA, and HSMAI. Also, follow information from your local authorities.
NOTE
The hotel industry still is facing some uphill challenges. Make sure you follow their guidelines and say THANK YOU to those that now show a unique spirit to serve, and help us all get through this!! #hotelstrong #hospitalitystrong
About Are Morch
Are Morch is a digital transformation coach helping hotels open their digital front door, reimagine their processes and culture, and transform experiences in a fast-paced world!
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