by Are Morch | Feb 28, 2017 | Consulting
Change refers to a difference in a state of affairs at different points in time. And often change represent a paradigm shift that meets various forms of reactions within the organizations. Social and New Media has for many been a disruptive change that been meet with...
by Are Morch | Jan 5, 2017 | Consulting
You know that good customer service is the reason you keep and cultivate your regular and new customers. And you probably also know that bad customer service is a top reason for losing those same people. So how do you work through any issues in your customer service...
by Are Morch | Dec 23, 2016 | Consulting
Why Hotels Need Twitter for Surprise and Delight In today’s world of Social and New Media available at the fingertips of Hotel Customers, they have shifted to new ways to communicate their Hotel experience. They have taken to channels like Twitter to express thoughts...
by Are Morch | Oct 19, 2016 | Consulting
Most Hotels has now discovered one of the key shifts that come along with Social Media. We can no longer push our message across, we have to pull in customers in with engaging, useful content. Hotel stories has become more than a fairy tale or a novel. So how can...
by Are Morch | Sep 11, 2016 | Consulting
4 Ways to Maintain a Happy Hospitality Staff A happy hospitality staff will increase your Hotels overall productivity. The bottom line of any hotel or hospitality-oriented business is customer service excellence and subsequently, profitability. And at the heart of...
by Are Morch | Aug 8, 2016 | Consulting
What An Excellent Social Media Manager Do For Hotels Earlier this year I surveyed Hotels focusing on the Social Media challenges they are facing. I got several great responses that help me put together more dedicated strategies for Hotels. As I was reading through the...
