Social Media ROI Helpful Secrets for Hotels

Social Media ROI Helpful Secrets for Hotels

One of the most common questions or challenge we experience today from small Hotels and businesses is ‘How do we measure Social Media ROI?’. The ultimate goal for Social Media ROI Making meaningful connections with customers in their moments of interest and need....
Customer Partnership in a Disruptive Hotel World

Customer Partnership in a Disruptive Hotel World

Hotels today is starting to learn the real impacts of the Digital reality. Data from 2016 showed us that in the US: 258 Million digital US users consumed 1.5 Trillion digital minutes each month More than 60% digital US users consume Travel content 8.7 Billion minutes...
Confessions of A Professional Hotel Social Media Manager

Confessions of A Professional Hotel Social Media Manager

Back in 2010 when I decided to combine my knowledge with Hotels, IT and Social Media I knew then it was going to be an interesting journey and challenge I had set myself up for. Working within the Hotel Family gave insight that was of great value. I discovered then...
How To Respond to Negative Online Reviews

How To Respond to Negative Online Reviews

With a majority of Hotel bookings coming from online channels, online reviews are vital to the health of your Hotel. Even if they don’t book a hotel online, many guests are starting with a search for a Hotel’s online reputation. This includes checking out...
How Millennial Travel Trends Energize New Powerful Hotels

How Millennial Travel Trends Energize New Powerful Hotels

For millennials experience is everything! When millennials are planning their travel journey they tend to look for new experiences, especially those that are authentic to a given area of the country. 62% of US Travelers indicate that when they on a vacation, the most...