In the hotel industry, going above and beyond the need of your work can drive the business to success. The team needs to communicate appropriately and pass instructions, so a proper internal communications system should maximize coordination and encourage cybersecurity.
Every way that hotels operate has changed over the last few years. Leveraging a robust internal communications system is all about using it in unconventional ways that help improve guest satisfaction. Here are five creative ways to leverage hotel internal communication systems and use them to your advantage.
1. Create Seamless Experiences
Hotel staff has different concerns inside the company, with every team and department having different needs. With that said, one great way to show your customers and prospects that your security practices can protect their data is to prepare a seamless experience.
How does preparing a seamless experience help to protect customer data? Everything starts and ends with how customers navigate around the hotel. The best hotel experiences don’t interrupt much of how customers enjoy themselves within the vicinity.
Well-protected customer data means they can use facilities like the hotel internet and business center without hindrances. Creating a seamless experience needs several departments interacting together, exchanging information, and ensuring that all concerns are cared for.
Seamless experiences also improve customer satisfaction. The general mission of hotels is to reduce the effort needed to relax and enjoy their time at your premises. By providing a seamless experience that goes above and beyond customer needs, they will never think about small issues.
2. Create A Mobile-Friendly Digital Workspace
There are many ways AI transforms hotel businesses, and among those is the ability to create a mobile-friendly digital workspace for the entire business. Whether on-shift or off-shift, employees need full access to the information they need, especially for employees that don’t have desk jobs.
A robust internal communications system can help hotel staff receive crucial information on the go. Everything from memos, specialized instructions to knowledge transfer for different kinds of situations can pass through the system and stay available whenever they’re needed.
Use your internal communications to pass around vital customer information to help the team offer bespoke experiences to customers. Maybe some customers have a specific preference that an off-duty receptionist knows. An excellent internal communications system can help pass this knowledge to the next shift.
Encourage non-desk teams to follow a bring your device (BYOD) policy. By doing so, they are more likely to use the internal communications app and connect with the team. It also helps employees feel more comfortable using their own devices.
3. Use Open Communication For Problem Resolution
When you choose a platform that possesses essential cybersecurity initiatives, it’s easy to find and leave secure feedback for your team. Internal notes can be a great way to identify specific challenges your team is facing, especially if there are problems that need to stay as discreet as possible.
Leverage your internal communication system’s security by ensuring everyone is free to communicate their concerns to the management. Even if it’s not something that needs utmost discretion, encourage your staff to share concerns, discrepancies, and even findings that can help simplify operations.
Monitor notes and try to understand what kind of issues and obstacles the team faces. If it’s something that employees can share with the team, share it and ask for their input. Use these issues to set focus initiatives directed towards helping your staff feel the management hears them.
You can also use the system’s internal ticketing system to help with staff communication. Reporting systems can give your staff a way to deliver information that needs immediate action from the management.
4. Foster An Open Policy For Information Sharing
To encourage your departments to communicate freely using the internal communications system, they need to show a more open policy for sharing information. To help improve the comfort level of employees, the management also needs to start sharing more information through the network.<
For starters, easily shareable data can help encourage the employees to perform better at work. Data like booking figures, company goals for the month, future expansions, potential bonuses, and more can help with the company’s transparency.
As they see that management is trying to connect with them and be more transparent, employees are more likely to share information and offer their solutions. They may even admit to mistakes or potential issues that weaken communication between teams.
Better information sharing means a more efficient information exchange. Good news down the pipeline can motivate the team, especially if management tied bonuses towards the quality of the guest experience that your hotel provides.
5. Use It For Training, Workshops, and Health Bulletins
Training employees and helping them upskill should not be a once-a-year occurrence that only happens during the company summit. Instead, regular workshops, staff meetings, and even team-building activities should help increase employee engagement. It also enables you to ensure compliance within the team and even handle new issues that arise.
Use the internal communications system to hold upskilling events, workshops, and even re-onboarding. Workshops don’t have to be in-person, especially in a hotel environment that consistently needs employees working in different areas of the company.
Internal communication systems can handle sharing of documents across communication channels that can help people learn more skills. Integrations should allow members of various departments to communicate and resolve problems together. Employees can even use it to answer basic questions that a new hire would need to navigate through the needs of the job.
Beyond upskilling and workshops, it’s also a great way to post updated health bulletins and safety information. As the pandemic changed how hotels perform hygiene and health protocols, protocols can be available on the internal communications for everyone to peruse.
6. Implement translations for a smooth and impressive customer experience
With new advanced technology and innovative mobile applications, hotels have a unique opportunity to go the extra mile to impress customers.
ALICE provides hotels with a unique platform with real-time translations between hotel guests and employees.
Hospitality translation services have evolved into a crucial component of the tourist industry’s global expansion. Finally, the hospitality industry can cross the language divide amongst employees and hotel guests only by providing dedicated translations service, a targeted website, and translated travel materials to all audiences.
It is critical to note that translating words between languages is not simply a matter of literal definition. Travel firms must hire highly trained translators who can deliver their message in a regional tone and style, while also giving a range of options to meet a variety of needs.
7. Create an inclusive and diverse communication environment
We have seen potential customers report that finding an inclusive hotel is like finding a unicorn.
One important element of the digital transformation is that it provided hotels with new unique opportunities to create a more inclusive and diverse environment.
Data show that the demand is great, and hotels are missing out on this opportunity to welcome new market segments to their hotels.
Today with all the unique access hotels have to information and training there is no excuse to not create an inclusive experience.
Inclusiveness and diversity are about creating a new culture for the future of hotels that welcomes everyone.
Final Thoughts
An internal communication system is a powerful way to connect your hotel staff and its many departments into a single platform. By connecting everyone, you create a direct line of communication that allows better information sharing across teams.
Leveraging these types of platforms with the tips we gave above can improve issue resolution that can affect the guest experience. In the same vein, you also allow sharing crucial information that helps improve how customers enjoy the service.
Better internal communications can mean a world of difference for hotels looking for an advantage. Hotel managers need to treat their staff as a potential for profit. By helping simplify their work and giving them a chance to provide some much-valued feedback, you find better ways to create unforgettable guest experiences.
Over to you
The hotel industry is always changing, especially during a time of crisis. Make sure to future-proof your business and continue attracting new guests by investing in these solutions.
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Related article: Tips to Ensure Successful Communication
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NOTE
The hotel industry still is facing some uphill challenges. Make sure you follow their guidelines and say THANK YOU to those that now show a unique spirit to serve, and help us all get through this!! #hotelstrong #hospitalitystrong
About Are Morch
Hi, I am Are Morch. Your Digital Transformation Coach that helps hotels create unique and unexpected experiences by freeing up resources to focus on new ideas through value innovation and a growth mindset.
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