by Are Morch | Nov 18, 2019 | Hotel Automation
From keyless room entry to online booking, automation has been assisting hotels large and small for decades. The convenience and experience of this advanced technology continue to raise the bar of guest expectations. Guests look for ease and quality when booking...
by Are Morch | Nov 14, 2019 | Hotel Reviews
TripAdvisor tells us that traveler reviews remain a go-to source for information. Research shows that; 95% of travelers trust online reviews 85% of travelers read up to 10 reviews 78% of claims reviews help them feel more confident in their decisions And as much as...
by Are Morch | Nov 10, 2019 | Inclusive Hotel
Is your hotel committed to supporting families that care for a child with autism spectrum disorder (ASD)? Even though ASD is protected by The Americans with Disability Act (ADA) we still see reports from families running into major challenges with hotels that have not...
by Are Morch | Nov 6, 2019 | Customer Experience
Today customer experiences represent a holistic approach through a growth mindset that connects systems, data, and teams to create a seamless and personalized customer experience from one hotel brand’s reference point to the next. As hoteliers, we have to...
by Are Morch | Nov 4, 2019 | Customer Experience
Train people well enough so they can leave, treat them so they don’t want to ~ Sir Richard Branson. The customer experience is based on perceptions from mental shortcuts people use to identify what is important to them. And more intense and recent the experience is...
