Everyone knows that reviews provide valuable feedback about your property and help potential guests decide whether or not to stay with you. They can also help you identify areas that need improvement. But do you feel shy to ask about leaving feedback? It may happen because we value the time and effort of others. Still, there are ways to encourage your clients to leave a few pleasant words about your hotel. You will find them in this article. Get ready to boost your hotel’s reputation and attract more business!
Choose the right moment.
When it comes to asking guests for reviews, timing is everything. You don’t want to ask too early before they’ve had a chance to experience your hotel or too late after they’ve already checked out and are back home.
The sweet spot is correct at the end of their stay, when they’re fresh off their experience and still have fond memories of your property. But, of course, even if you time it perfectly, there’s no guarantee that every guest will be willing to write a review on Facebook. That’s why it’s essential to give them a little incentive. So keep reading; we listed some ideas below!
Customer Service
As a hotel owner or manager, you know that one of the best ways to encourage guests to write Facebook hotel reviews is by providing excellent customer service.
Make it convenient to write a review for visitors.
Another way to do this is by creating a system whereby guests can quickly and conveniently write reviews. Here are some tips on how to ask or remind them to do it:
- Send an email after they check out, thanking them for their stay and politely asking them to leave a review on Facebook or other travel websites. The email newsletter is a routine that requires special attention to make letters come to the inbox and a person to read them. Top Writing Reviews, writing services review, may suggest that great writers complete it according to your needs.
- Place cards in their room with information about leaving a review.
- Mention it in conversation when you see them around the hotel.
- Give them a small discount or freebie if they write a positive review.
Suggest a discount for the review
One way to do this is to offer a discount on their next stay if they write a Facereview. You can also enter them into a contest to win a free holiday.
Whatever you do, make sure it’s something that will motivate them to write a review. Otherwise, you’re just wasting your time.
Use Social Media’s Magic
Use other social media to solicit Facebook reviews from guests actively. You can send out tweets or direct messages with the appropriate link asking guests to write reviews. You can also offer guests who write reviews incentives, such as discounts on future stays.
One way to set up such a system is to create a Facebook and Instagram page for your hotel. Post stories about your hotel daily, and educate or entertain people there. You may delegate the content creation to specialists. Rated by Students, collected writing services reviews, so you can look at what team you will like.
The most essential is to do that regularly. Thus, you will generate traffic, and your followers will write their questions or reminiscences about their previous experiences with you. For you, it is about delegating the task of collecting reviews from direct messages. Get the statistics, and analyze the results.
Setting up a blog
If you’re running a hotel, you already have a website. But what about a blog? Try to find a good writer who knows the specifics and can deliver great samples. You may find all the options to find a writer to perform articles for your blog. It is a great way to connect with your potential and existing customers and give them an insight into what goes on behind the scenes of your business. Besides replying to your catchy stories, people may post their thoughts and opinions about their stay at your hotel. You can then share these blog posts on your hotel’s Facebook page.
Here are some tips for creating a successful hotel blog:
1. Keep it updated regularly.
A hotel blog updated once a month will keep your readers from returning. Posting new content at least once a week is ideal.
2. Make it enjoyable.
Your blog should be more than just a list of what’s happening at your hotel. Write about the local area, share insider tips for visitors, and give your readers a reason to keep coming back.
3. Use photos and videos.
A picture is worth a thousand words, so include plenty of visuals in your blog posts.
4. Engage with your readers.
Allow comments on your blog posts and take the time to respond to them. It will show your readers that you’re interested in what they say.
Following these tips can encourage guests to write Facebook hotel reviews and help spread the word about your hotel. We wish you good luck with your business growing!
Over to you
The hotel industry is always changing, especially during a time of crisis. Make sure to future-proof your business and continue attracting new guests by investing in these solutions.
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Related article: All about Content for Instagram Stories of Hospitality Businesses
We are in this together!
I need to let you all know that we are in on this together. If you need to vent, talk, cry, or just have someone to talk with, I am here listening.
Where to reach me
Email: hotelblogger@aremorch.com
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We will get through this unprecedented event together! #hotelstrong #hospitalitystrong
For any specific information on COVID-19, I recommend going to CDC, WHO, AHLA, AAHOA, and HSMAI. Also, follow information from your local authorities.
NOTE
The hotel industry still is facing some uphill challenges. Make sure you follow their guidelines and say THANK YOU to those that now show a unique spirit to serve, and help us all get through this!! #hotelstrong #hospitalitystrong
Credit
Frank Hamilton has been working as an editor at the essay writing service Trust My Paper. He is a professional writing expert in such topics as blogging, digital marketing, and self-education. He also loves traveling and speaks Spanish, French, German, and English.
About Are Morch
Are Morch is a digital transformation coach helping hotels open their digital gateways, reimagine their processes and culture, and transform experiences in a fast-paced world while earning more direct bookings without competing with the OTA!
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