by Are Morch | Nov 6, 2019 | Customer Experience
Today customer experiences represent a holistic approach through a growth mindset that connects systems, data, and teams to create a seamless and personalized customer experience from one hotel brand’s reference point to the next. As hoteliers, we have to...
by Are Morch | Nov 4, 2019 | Customer Experience
Train people well enough so they can leave, treat them so they don’t want to ~ Sir Richard Branson. The customer experience is based on perceptions from mental shortcuts people use to identify what is important to them. And more intense and recent the experience is...
by Are Morch | Oct 28, 2019 | Hotel Guests
One exciting part of working in the hospitality industry is that all types of people pass through hotels every day. They all have unique stories and reasons to be there, but they also have different expectations and needs. It’s crucial that hotel staff meet the needs...
