by Are Morch | Sep 11, 2019 | Employee Experience
In August 2019 according to the Bureau of Labor Statistics unemployment rates were at 3.7% in the US for the third month in a row. For people either looking for a new career or change their career, this is good news. With unemployment rates at unprecedented low...
by Are Morch | Sep 8, 2019 | Front Desk Performers
It is not magic that creates the customer experience, it is the way excellent hotel performers works that creates the magic. Working in hotels we know that even customers aren’t conscious of it, they have very definitive expectations about tangible experiences like a...
by Are Morch | Sep 5, 2019 | Reputation Management
The customer experience today represents a process between the customer and the hotel throughout their relationship. This process is influenced by the customer journey, key reference points where customer come in contact with the hotel, and all micro-moments offline...
by Are Morch | Sep 2, 2019 | Video Marketing
Image Source: smartinsights.com Animated videos are an engaging way to explain your story convincingly. More than 65% of people learn visually, and visual information is transmitted to the brain 90% more than standard information. The visual sense is more dominating...
